Questions about water in a Stamford home, answered
Short answers to what people in Stamford and the Westchester towns ask first: where the shut-off is, why a basement takes water after a storm, how fast things must dry, and which state's rules cover the job.
- Phones answered 24/7
- Flooded basements, surge and burst pipes
- Connecticut and Westchester County, NY
- Estimate approved before work starts
Get a fast quote
Fastest: call (833) 490-5225. Or send this and we call you back.
Emergencies and first steps
How fast does wet material have to dry?
The EPA's guidance is to dry wet materials within 24 to 48 hours, because mold can grow after that. Materials wet for longer, such as drywall, carpet and insulation, are generally best removed and replaced.
Why did my basement flood in a storm when nothing burst?
Heavy rain can outrun the drains and push water in through the floor and the walls. That is a different problem from a pipe leak, and the crew checks which one you have before it starts.
Can I run a household vacuum over the water?
No. Keep clear of outlets and cords, and let the crew bring equipment made for wet work.
Cost, insurance and the rules
Do you give a price over the phone?
No. A figure given before anyone has seen the water would be invented. The scope and the price are explained on site and approved by you before work starts.
Does a standard homeowner's policy cover flood?
Standard homeowners policies generally do not cover flood damage, which usually needs a separate flood policy. Wind-driven rain and a sudden burst are often covered. Your policy and your insurer decide the cover, and the Connecticut Insurance Department or the New York State Department of Financial Services can explain a complaint route.
Which state rules apply to my job?
It depends on the address. Connecticut registrations and licences come from the state, and Westchester home improvement licences come from the county. The crew says which applies before work starts.
Question not answered here?
Call and ask. A technician will give you a straight answer, even if the answer is that you do not need us.